If any of the following apply to you on the day of your appointment you will be rescheduled to the next appropriate availability:

• Currently presenting or experienced in the past 14 days the following COVID-19 related symptoms as identified by the CDC:

Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Sore throat
Congestion or runny nose
Nausea or vomiting

•Contact or exposure to anyone presenting the above symptoms in the last 14 days

•Pending, inconclusive, or positive COVID-19 test result.

•Contact or exposure to anyone with a pending, inconclusive, or positive COVID-19 test result in the last 14 days.

International or domestic travel by commercial airline, bus, or train in the last 14 days.

(If you previously tested positive for COVID-19 and have since been deemed non-contagious or otherwise “recovered” by a medical professional, please note that in the pre-appointment health and safety questionnaire.)

The following procedures will be strictly observed during your next visit. Please review these carefully.

If you feel you are unable to comply with any of these contact cody@pointlinehair.com before your next appointment.

You will be required to wear mask or face covering for the entirety of your appointment.

Ideally one that does not tie or fasten around your head so that we can cut ALL of your hair. One that fits around your ears. If you are unable to acquire an appropriate mask I have a limited supply of single use surgical masks for your convenience.

As of May 26 this is now mandatory in Virginia— please refer to
Governor Northam’s Executive Order 63 for more information.

If you have a legitimate disability or health condition that prohibits you from wearing a mask please email cody@pointlinehair.com so we can discuss the situation.

I will now be sending out an electronic questionnaire before your appointment.

This will arrive via email no less than a week before your scheduled appointment and it must be completed in order to confirm your appointment.You can find that here.
It’s basically to verify that you are currently in good health, and/or haven’t recently traveled by commercial means.
 As always if you are not feeling well please reschedule your appointment. For these situations I’m waiving my cancellation fee. 

Arrive as close to your scheduled appointment time as possible.

I am now operating on a strict sanitation schedule.
I most likely will not be able to allow you to enter the building before your appointment.
Additionally clients who arrive more than 10 minutes late will not be accommodated.

> When you arrive please wait in the waiting area until I am able to greet you.

> Only bring the necessities to your appointment.

I will now have spaces designated to store your belongings, but please keep the personal items you choose to bring to a minimum.

> You may bring ONE adult household member with you to your appointments.

I know it has been challenging to arrive separately especially if you and your significant other/family member come together to get your haircuts or whatever the case may be.

However we will still need to maintain adequate social distancing (6 feet) during the entire visit.

I’m going to be super excited to see you again.

However we aren’t going to be hugging/handshaking/high-fiving/performing Klingon blood oaths just yet. Physical contact will be limited to only that contact required to render services.

New check in procedures 

While I pride myself in the detailed client notes I keep, I’m now required to keep different records about your visit. Before staring any services we will complete a brief screening. This will include travel history, symptoms, and a temperature check. 
Please note we will reschedule your appointment if your temperature is above 99 degrees.

As part of this new check in process you will be required to sign a waiver to receive services. You can review that here

> Wash & sanitize

After finishing check-in you will be asked to wash your hands and put on a clean smock before we can settle in to our long awaited visit. I’m just as excited about it as you are!

I’m moving to a fully hands-off payment process.

You will be sent an invoice within 24 hours of your appointment. You can pay this at your convenience. However these will become past due 24 hours after the completion of your service(s).

To reduce cross contamination and touch points, all paper reading material has been removed and beverage service is suspended.

I’m imagining we will have a lot to catch up on but if you require any entertainment please have that uploaded/downloaded on your device. 

For the time being I will no longer be providing beverages or snacks. Not only does this reduce touch points, but you’ll have a mask on during appointment anyway. Please caffeinate/hydrate/eat something/have your roadie before-hand! This one sucks for me too— currently taking suggestions on how drink my usual 40 ounces of coffee through osmosis... or something...


Blowouts aren’t a thing right now. After consulting with a respiratory therapist I don’t feel it’s safe to be blowing potential germs around at this moment. While there haven’t been any conclusive studies  on blow dryers and the Coronavirus, I’ve decided to err on the side of caution here.  Good news though it’s warm out and we can now brainstorm new ways for you to air-dry at home! Lemonade!

Cleaning schedule

I also want to share stricter cleaning procedures will be implemented between each client. In addition to routine sanitation and hygiene procedures already mandated by the Virginia Board of Barbers and Cosmetology I have started a rigorous pre/post client cleaning process which takes unto 30 minutes. As well as comprehensive opening and closing sanitation procedures to ensure an even cleaner visit than before. 

If you can shampoo your hair beforehand, 

please do.

Shampooing is going to be limited. Obviously if we are coloring your hair that will need to be shampooed before you leave. However, for haircut only clients I ask that you arrive with pre-shampooed hair. There’s a lot of opportunity for breathing on each other during a hair appointment-- especially at the shampoo bowl.

If we do need to shampoo your hair this is going to be a limited talking zone. I mean you usually fall asleep for this part anyway, right?

Last, be prepared I’m going to be dressed like a lunatic— face shield, mask, gloves, etc. This may not be the future The Jetsons promised us but here we are 🤷‍♂️

In all seriousness though, if you feel any of these make you uncomfortable or you need clarification please reach out. 

If you have any questions at all please reach out by email, cody@pointlinehair.com

Look forward to seeing you soon!


The following policies and procedures go into effect for all clients with appointments AFTER September 1 2020

" > " denotes a new or updated policy.

please review these carefully before your net appointment.